Your service in top form

In a market characterised by virtually identical products and services, the contact quality of a company is a marketing tool of the utmost importance. By providing service features customised to the demands of individual customers, the Contact Center Solutions enable you to significantly improve your customer support – be it telephone-, video- or Web-based applications, the Contact Center Solutions of ICP Business Communications offer you trendsetting, full solutions for your customer contact management. It is a perfect solution for new call centres, call centres in individual departments or call centres at branch offices. And each Call Center Solution is individually adaptable and scalable to the size of your business and to your functional requirements.

Your benefits:

• Unlimited flexibility in processing customer calls
• Transferring customers to free operators with specific qualifications (skill-based routing)
• Monitoring each call from start to finish; collecting data to refine and optimise your call centre
• Compiling reports perfectly tailored to your business requirements
• Simple integration of your call centre into your business environment through networking via the open system architecture
• increased performance of your call centre, with industry standard client-server architecture.

Other applications:

• Call Center Solutions with WEB portal integration and linking to several locations
• Central network management
• IVR systems
• Central fee management
• Networking via WAN and VPN
• Linking of home and branch offices for 1-400 subscribers
• Linking of self services such as Voice Processing Information servers and Media Communication servers

More information on our solutions:

• Contact Center Express
• Contact Center Manager
• Contact Center Multimedia
• Contact Center Suite